Frequently Asked Questions

General FAQ


 

What are Tarp Nation covers and tarps used for?

Tarp Nation tarps and covers have thousands of applications. Our tarps are widely used by farmers, roofers, construction companies and consumers.

Are all the tarps basically the same?

No. Different tarps have huge performance and differences. Generally, you will get what you pay for when you shop for tarps and covers.

Are all your tarps made in USA?

Tarp Nation makes great efforts to source raw materials and products from within USA whenever possible. However, it is not always feasible or practical to source every product from within USA. If you have a question about one of our products, please feel free to reach out to us for more info.

What is the difference between cut size and finished size? Are they the same?

Cut size and finished size are not the same. Cut size is the size of the fabric when cutting the fabric and before the final cover or tarp is complete. After the hems of fabric are folded and stitched and, seams are sewn, the finished cover or tarp is slightly smaller than the actual cut size. The size of the actual finished cover and tarp is called finished size. Some products on Tarp Nation are measured by Cut Size, while others are measured by Finished Size. So, please pay attention to the specifications of the individual products. Should you have questions, please feel to speak with a member of our customer service team.

Does Tarp Nation custom make covers and tarps according to my size, color and other specifications?

Yes. Tarp Nation can custom make covers and tarps according to your specifications, including fabric type, fabric weight, fabric color, grommets, and other requirements. We will soon be adding a section to build your own tarps straight from our site. Until then, please give us a call or email to place your order.
888-765-TARP(8277) – [email protected]

I do not see the size I need. Can Tarp Nation make the cover or tarp of the particular size for me?

Yes. Tarp Nation can custom make covers and tarps according to your specifications, including fabric type, fabric weight, fabric color, grommets and other requirements. We will soon be adding a section to build your own tarps straight from our site. Until then, please give us a call or email to place your order.
888-765-TARP(8277) – [email protected]

Ordering FAQ


 

Can I change my order if it hasn't been shipped?

Customers must immediately correct errors in their standard tarp order within 1 business day after placing the order, and before we ship the order. Tarp Nation is not responsible for the consumer placing an incorrectly. Due to the nature of Build-Your-Own or custom made tarp orders, these cannot be cancelled after placing the order.

I have a large order. Do you offer volume discounts?

Yes. If you order multiple tarps totaling more than $1000, Tarp Nation offers discounts on shipping. Please call us for more details. 888-765-TARP(8277)

I want to talk to a sales rep. Who can I call?

You can call us at 888-765-TARP(8277) anytime between 8am-5pm ET, or you can email us at [email protected] Our customer services representatives will be happy to take of your needs.

Shipping FAQ


 

How do you charge shipping?

Shipping is always FREE!! However, if you need to expedite your order there will be a shipping charge. This shipping is calculated at checkout based on the weight of the tarp(s) in your shopping cart and the distance from us to you.

What shipping carriers can I use?

We offer UPS for almost all of our shipments, however we are able to ship large orders via truck freight with multiple carriers (Central, Estes, YRC, UPS freight, etc).

Can Tarp Nation rush my order?

Yes, although Tarp Nation does not guarantee any ship date or delivery date.

Does Tarp Nation ship to overseas?

Yes. To ship to overseas, please contact Tarp Nation customer service for a special arrangement. 888-765-TARP(8277) 

Does Tarp Nation ship to P.O. Box, AFO, FPO or similar addresses?

Tarp Nation is not able ship to P.O. Box addresses, or APO, FPO or similar addresses. This is because UPS, UPS Freight, FedEx, FedEx Freight and many other Freight Carriers do not ship to P.O. Box addresses, APO, FPO, or similar addresses.

Does Tarp Nation ship to military addresses overseas?

For shipments to military addresses overseas, Tarp Nation ships to military supply transit centers throughout the country which in turn ships to APO, FPO, overseas military bases and battle fields such as Iraq and Afghanistan. Tarp Nation is not able to ship directly to FPO, or similar addresses because UPS, FedEx and most Freight Carriers do not ship to FPO, or similar addresses.

Payments & Refunds FAQ


 

What forms of payment do you accept?

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What is your return policy?

To be acceptable for returns, items must be in clean, un-used condition. Items that have been used, are not in clean un-used condition, are altered in any way, or damaged due to usage CANNOT be returned. Refunds and exchanges must be within 14 days of delivery date of original initial order. Delivery date is based on UPS, FedEx or other carrier tracking or delivery information.

Do you have a quality guarantee?

Tarp Nation strives to provide quality products at great prices. However, due to wide variety of environments and applications covers and tarps are used, there is NO warranty or guarantee.